Privacy Policy

Introduction

This Privacy Policy explains how Drongo ("we", "us", "our") handles your personal information and data in connection with Appforms, our form-building platform ("Platform"), and applies to all users of the Platform and visitors to our website.

By visiting our website or using our Platform, you are representing and affirming that you have read, understand, and agree to this Privacy Policy.

In this policy:

• "You" refers to those who use and/or interact with our Platform and website.
• "Form Creator" refers to users who create and manage forms using our Platform.
• "Form Respondent" refers to individuals who fill in and/or submit forms created by our Form Creators.

Drongo is committed to protecting your privacy. We handle all personal data in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

1.1 From Form Creators

When you register for an account with us to create and use forms, we collect:

• Registration information: Username, password, and email address.
• Billing information: If you make a payment to Drongo, we require your billing details, including name, address, email address, and financial information corresponding to your selected method of payment (e.g., a credit card number and expiration date or a bank account number).
• Account settings: Various preferences and personal details you set on your account, such as your default language, timezone, and communication preferences.
• Form data: We store your form data (form fields and designs), in some cases using third-party server providers.
• Usage data: Information about how you use our Platform, including features accessed and actions taken.

1.2 From Form Respondents

When you fill in or complete a form created using our Platform, we collect:

• Form responses: We collect and store the form responses that you submit on behalf of the Form Creator. The Form Creator is responsible for this data and manages it. A form may ask you to provide personal information. If you have questions about a form, please contact the Form Creator directly, as Drongo is not responsible for the content of that form.

1.3 From Website Visitors

When you visit our website, we collect:

• Usage data: Information about how you interact with our website, including which web pages you visit, what you click on, and when you performed those actions.
• Device data: Data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type.
• Referral data: If you arrive at our website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
• Cookies and similar technologies: We use cookies and similar technologies to collect information about your browsing activities. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

• To create and manage your account
• To process payments and billing
• To provide customer support and respond to your inquiries
• To monitor, maintain, and improve our Platform and features
• To develop new features and services
• To ensure the security and functionality of our Platform

2.2 For Communication

• To send you service-related communications, such as confirmations, updates, and security alerts
• To contact you about your account or subscription
• To send you marketing communications if you have consented to receive them
• To respond to your inquiries and provide customer support

2.3 For Legal and Security Purposes

• To comply with applicable laws and regulations
• To enforce our Terms of Use
• To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others
• To prevent, detect, and address fraud, security breaches, and technical issues

3. How We Share Your Information

3.1 With Service Providers

We may share your information with third-party service providers who help us operate our business and deliver our services, including:

• Payment processors
• Hosting and cloud storage providers
• Email service providers
• Analytics providers
• Customer support tools

These service providers are authorized to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

3.2 With Form Creators

If you are a Form Respondent, the information you provide when completing a form is shared with the Form Creator who created that form. Form Creators are responsible for how they use and protect that information.

3.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Use
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Platform
• Protect the personal safety of users of the Platform or the public

3.4 In Connection with Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.5 With Your Consent

We may share your information with third parties if you have given us your consent to do so.

4. Data Retention

We retain your personal data for as long as necessary to provide you with our services and for the purposes outlined in this Privacy Policy. The specific retention periods depend on the type of data and our legal obligations:

• Account information: We keep your account information for as long as your account is active. If you delete your account, we will retain minimal information to prevent fraud and enforce our Terms of Use.
• Form data and responses: Form data is retained for as long as the Form Creator maintains their account or until they delete the data. If a Form Creator deletes their account, we will delete their form data after a 30-day grace period.
• Billing information: We retain billing information for seven years to comply with tax and accounting regulations.
• Communication data: We keep records of our communications with you for up to two years to provide better customer support and maintain continuity in our relationship.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.

5.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

5.3 Deletion

You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

5.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information in certain circumstances. You also have the right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests.

5.5 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

5.6 Exercising Your Rights

To exercise any of these rights, please contact us at service@appforms.com with a copy of your ID or other proof of identity. We will respond to your request within 30 days.

5.7 Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority. If you are in the EU, you can find your national data protection authority here.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Employee training on data protection and security
• Physical security measures for our facilities

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. International Data Transfers

Our servers are located in the European Union. However, we may transfer, process, and store your information on servers in other countries, including countries outside the European Economic Area (EEA), depending on the location of our service providers.

When we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place to protect your information, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Adequacy decisions by the European Commission
• Other legally valid data transfer mechanisms

8. Children's Privacy

Our Platform is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

We use the following types of cookies:

• Essential cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually only set in response to actions you take, such as setting privacy preferences, logging in, or filling in forms.
• Analytical/performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting/advertising cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the "options" or "preferences" menu of your browser. However, limiting cookies may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: